The Official Airport Assistance Network of the World Airports

Airport Assistance Services

Fast Track Assistance

Airport Assist is designed to assist users of Pune Airport to move around their busiest areas more efficiently, particularly during peak business hours in the morning and late nights at the end of the day. The limited terminal configuration can cause security queues to change suddenly, making fast-track coordination an effective option for business travellers and families with time-constrained itineraries.

Meet and Greet

A Personal Airport Assist representative will meet passengers at the terminal entrance or the arrival area to assist them with check-in, baggage collection and security clearance. For those who are unfamiliar with the process of travelling to the Pune airport, it is important to note that it is a quite crowded area during IT travel hours, which makes it ideal for those who prefer someone to ease the way.

Lounge Access

Airport Assist lets passengers who do not want to sit in the crowd close to the gates into a lounge. Pune's lounges draw business travelers who require a more serene environment to work, enjoy a cup of coffee, charge devices and have the chance to relax before a flight.

VIP Airport Assistance

AIRPORT ASSIST offers a customised airport transfer service for executives, celebrities, wedding parties and high-end passengers from pick-up to final boarding. This encompasses help with luggage, priority assistance navigating through the airport's procedures, and easier travel through the airport during busy periods.

Special Needs & Family Support

Pune Airport is very busy at the time of departure, especially when the family has children or elderly people. Airport Assist assists with arranging wheelchairs, stroller support, escort assistance and priority check-in and boarding.

Baggage & Porter Help

Airport Assist provides baggage and porter services for those who are traveling with excessive bags, cumbersome suitcases or heavy international bags. This is particularly helpful for passengers and students traveling towards the Gulf with heavy baggage.

Transit Assistance

While Pune Airport is not a transit hub, but rather a gateway city for point-to-point traffic, Airport Assist assists the passengers to manage the domestic connections, coordination, baggage re-check and shorter layover transitions smoothly.

Layover & Connection Tips

  • The compactness of the integrated terminal at Pune airport makes it easy to walk as compared to other Indian airports. At peak times most passengers will be able to cross the terminal in 10-15 minutes.
  • Business travel for destinations like Bengaluru, Delhi, Hyderabad and Mumbai is typically the highest during early mornings (5 AM to 9 AM).
  • Security lines could get quite long during the week, particularly on Mondays in the morning or in the evening on Fridays.
  • Free Wi-Fi is available within the terminal, but it is better to use OTP-based login with an Indian mobile number.
  • Those traveling from country to country with international flights should allow for a buffer time of 2.5–3 hours, particularly if booking flights on different airline carriers.
  • Having lounge access here is helpful as there are often delays and public seating areas by gates are quickly full.
  • The Pune airport is situated in a military controlled aerodrome, so sometimes flights could be affected due to air traffic restrictions as well.
  • Hotels near Viman Nagar are not as cumbersome as going further into Pune traffic for prolonged layovers.
  • Unfortunately, SIM card counters are not always available to stay open late into the night and therefore, international travelers often opt to activate eSIMs before they get to their final destination.
  • There are plenty of 'taxis on the app' such as Uber and Ola, but it can get busier outside arrivals during the day.
  • In the monsoons, trains may be delayed and miss their scheduled time of arrival and departure, especially during the monsoon season when the rains are heavier.
  • Often, travellers opting for a quieter wait area choose the end-of-the-throng seats away from the main retail area.
  • Ask elderly passengers to book wheelchair access in advance, particularly during festivals and holidays.
  • Please refer to the official Indian visa and transit procedures: https://indianvisaonline.gov.in

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